Refunds & Return Policy
Effective Date: May 2026
At Express Drivers License, we strive to provide fast, reliable, and professional service to all of our customers across Canada. Please review our refund policy carefully before purchasing any of our services.
By using our website and purchasing our services, you agree to the terms outlined below.
Service-Based Transactions
Because our business provides digital services, consultation support, and license-related assistance, most purchases are considered service-based transactions rather than physical product purchases.
Once work has begun on your request, refunds may be limited depending on the stage of processing.
Eligible Refund Requests
Customers may be eligible for a refund if:
- Duplicate payments were made
- Payment was processed incorrectly
- We are unable to provide the requested service
- An order was canceled before processing began
Approved refunds may take 5–10 business days to appear depending on your payment provider.
Non-Refundable Situations
Refunds may not be provided if:
- Work has already started on your request
- Required documents were not provided by the customer
- Incorrect information was submitted by the customer
- Delays occur due to third-party processing
- The customer changes their mind after processing has started
Order Cancellations
Customers must contact our support team as soon as possible if they wish to cancel an order.
Cancellation requests submitted after processing begins may not qualify for a refund.
Incorrect Information
Customers are responsible for ensuring all submitted information is accurate.
Express Drivers License is not responsible for delays or issues caused by incorrect customer information.
Chargebacks
Customers are encouraged to contact our support team before filing a chargeback so we can resolve any issues quickly.
Fraudulent chargebacks may be investigated.
Contact Our Support Team
If you have any questions regarding refunds or cancellations, please contact Express Drivers License customer support for assistance.
We are committed to providing transparent policies and excellent customer service.
